Privacy Policy
Effective Date: 1/1/2026
Introduction
Advanced Mechanical Solutions, LLC d/b/a Fire & Air ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website or interact with our services.
1. What Personal Information We Collect
We may collect the following types of personal information:
Contact Information: Name, email address, phone number, and mailing address
Service Information: Details about your HVAC system, service requests, and appointment preferences
Photographs and Documents: Photographs our technicians take of equipment and work areas at your property for the purpose of diagnosing, quoting, performing and recording the work — for example, a picture of an appliance, its nameplate, or a completed installation
Communication Records: Records of your interactions with us, including phone calls, emails, text messages, and online forms
Technical Information: IP address, browser type, device information, and website usage data collected through cookies and similar technologies
Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
2. How We Use Your Personal Information
We use your personal information to:
Provide HVAC services, maintenance, and repairs
Schedule appointments and send service reminders
Respond to your inquiries and customer service requests
Send marketing communications about our services, promotions, and special offers (with your consent)
Process payments and maintain billing records
Improve our website and services
Comply with legal obligations and protect our business interests
3. Who We Share Your Personal Information With
We may share your personal information with:
Service Providers: Third-party vendors who help us operate our business (e.g., payment processors, scheduling software, email service providers, SMS delivery platforms)
Legal Requirements: Government authorities when required by law or to protect our legal rights
Business Transfers: In connection with a merger, sale, or transfer of our business assets
We do not sell your personal information to third parties.
SMS consent is not shared with third parties or affiliates.
4. SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Fire & Air. This includes SMS messages for:
Appointment reminders
Service updates and confirmations
Emergency service notifications
Account notifications
Promotional messages and special offers
Customer care
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. Any other mentions in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. If you wish to be removed from receiving future communications, you can opt out by texting STOP.
5. Our Internal Systems
We use business software to schedule work, manage jobs and parts, and keep our accounting records. Your information is handled by these systems in the course of providing your service, under the same terms set out in this policy. Our accounting records, including estimates and invoices, are kept in QuickBooks Online, operated by Intuit. Photographs and documents relating to your job are stored in our own Google Workspace account and are accessible to Fire & Air staff.
These systems are used by our employees only. Customers do not have accounts on them.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt-out of marketing communications (email and SMS)
Withdraw consent for text messages by replying STOP to any message
To exercise these rights, please contact us using the information below.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your experience and analyze website traffic. You can control cookie preferences through your browser settings.
9. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the effective date.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Advanced Mechanical Solutions, LLC d/b/a Fire & Air
423 S Washington St, Afton, WY 83110
Phone: (307) 885-4328
Email: office@fireandair.co
Website: fireandair.co
For SMS support, text HELP to any message from us or visit fireandair.co.
Last Updated: 9/28/2026